Salesforce
Salesforce Implementation
Cloud23 implements Salesforce end to end for banks, insurers and enterprises, from discovery and solution design through configuration, integration, data migration, testing and hypercare.
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MuleSoft & Enterprise Integration Services
Cloud23 designs and builds enterprise integration on MuleSoft, using API-led architecture to connect Salesforce with core banking, payments, identity and legacy systems for regulated businesses across Africa and beyond.
MuleSoft is Salesforce's integration and API management platform — a single environment for designing, building, securing and operating the APIs that connect enterprise systems. Cloud23 delivers MuleSoft integration programmes end to end: API strategy and architecture, Anypoint Platform foundations, API build and testing, and long-run operation of the integration estate. Much of our work connects Salesforce to the systems that sit behind it — core banking, payments, KYC and identity services, and long-lived legacy applications.
API-led connectivity is the architectural approach at the heart of MuleSoft: APIs are organised into three reusable layers — system APIs that expose source systems, process APIs that orchestrate business logic across them, and experience APIs shaped for specific channels. Built this way, each integration becomes an asset the next project reuses rather than a one-off cost, and change in any single system stops rippling through everything connected to it.
Integration is usually where digital programmes succeed or stall. Cloud23's onboarding work for Capitec's business banking, for example, depended on reliable integration with core banking and governmental systems — the journeys customers see are only as good as the connections beneath them. Our integration practice is led by senior MuleSoft architects and delivered by teams across Johannesburg, Hyderabad and Bucharest.
What you get
Deliverables
Integration strategy and API roadmap
An assessment of your current integration landscape and a sequenced roadmap of APIs to build, organised around the business journeys they enable.
API-led reference architecture
Target integration architecture covering the system, process and experience API layers, security patterns, error handling and non-functional requirements.
Anypoint Platform foundation
MuleSoft environment setup done properly: business groups, environments, access control, logging, monitoring and CI/CD pipelines for API deployment.
API design and build
Specification-first API development — contracts agreed before build — with automated testing and documentation published to an internal API catalogue.
Integration operations handbook
Runbooks, alerting thresholds and support procedures so the integration estate can be operated confidently, by your team or ours.
Reuse governance
API standards, review gates and a catalogue that make reuse the default, so the second project moves faster than the first.
How we work
A delivery approach built for enterprise
- 01
Discovery and landscape audit
We map the systems, data flows and existing integrations in scope, and identify the journeys that depend on them, before proposing any architecture.
- 02
Architecture and API design
We design the target API-led architecture and specify the first tranche of APIs as contracts, agreed with your architects and security teams.
- 03
Platform foundation
We stand up or harden Anypoint Platform: environments, governance, monitoring and automated deployment pipelines.
- 04
Iterative build and test
APIs are built in short cycles against their agreed contracts, with automated functional and performance testing, and integrated early with consuming applications.
- 05
Cutover and hardening
We manage the transition into production — with parallel running where warranted — and tune performance, alerting and failover behaviour under real load.
- 06
Operate and extend
After go-live, the estate can pass to your team with full documentation, or continue under a Cloud23 managed service that maintains and extends it.
When it fits
Consider this when
- Your Salesforce programme depends on data held in core banking, ERP or legacy systems, and every new journey means another bespoke point-to-point integration.
- You own MuleSoft licences but adoption has stalled and the platform is not paying for itself.
- A digital onboarding or origination journey needs real-time identity, KYC and payments connections that must be secure and auditable.
- Integration has no owner: every project builds its own connections, nothing is reused and small changes break things downstream.
In practice
Example engagements
- Designing and building the API-led integration layer that connects Salesforce Financial Services Cloud to a bank's core banking platform, KYC providers and national identity services for a digital onboarding programme.
- Establishing MuleSoft for an enterprise moving off point-to-point middleware: Anypoint Platform setup, governance, CI/CD and the first tranche of reusable system APIs.
- An integration estate health check — a performance, security, reuse and cost review of an existing MuleSoft implementation, with a prioritised remediation backlog.
- An ongoing integration factory: a dedicated Cloud23 squad building and maintaining APIs against a client-prioritised backlog under a managed-services agreement.
FAQ
Frequently asked questions
What is MuleSoft?
MuleSoft is Salesforce's integration and API management platform, built around Anypoint Platform — a single environment for designing, building, deploying and monitoring APIs and integrations. It is used to connect applications, data and devices across cloud and on-premise systems, and is particularly common in enterprises connecting Salesforce to core operational systems.
What is API-led connectivity?
API-led connectivity is an integration architecture that organises APIs into three layers: system APIs that unlock data from source systems, process APIs that compose them into business capabilities, and experience APIs tailored to specific channels or applications. The point is reuse — each API is built once and consumed by many projects, which compounds delivery speed over time.
Do we need MuleSoft to integrate with Salesforce?
Not always. Salesforce offers native integration options, and for a small number of simple connections they can be enough. MuleSoft earns its place when integrations multiply: several consumers of the same data, real-time and batch patterns side by side, strict security and audit requirements, or legacy systems that need careful abstraction. We advise honestly on which situation you are in.
Can Cloud23 take on an existing MuleSoft estate?
Yes. We regularly assess and remediate MuleSoft implementations built by other teams — reviewing architecture, performance, security and reuse — and can take on ongoing development and support as a managed service.
How does Cloud23 approach integration in regulated financial services?
Security and auditability are designed in from the contract stage: encryption in transit and at rest, token-based access control, full audit logging and data-residency awareness. Our largest integration engagements have been for banks, where these constraints are the baseline rather than an add-on.
How long does a MuleSoft integration programme take?
It depends on scope, but a platform foundation with the first working APIs is typically a matter of months, not a year. We sequence delivery so the first business journey goes live early and each subsequent one benefits from the APIs already built.
Keep exploring
Related services and work
Salesforce
Financial Services Cloud
Cloud23 designs and implements Salesforce Financial Services Cloud for banks, insurers and wealth managers across Africa and beyond, from digital onboarding journeys to a single view of the client.
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Enterprise Architecture
Cloud23 provides enterprise architecture advisory for organisations building on Salesforce, MuleSoft and AWS — current-state assessment, target-state design, transformation roadmaps and standing design authority, with particular depth in financial services.
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Salesforce Managed Services
Cloud23 is a Salesforce Managed Services Partner that takes ongoing accountability for clients' Salesforce estates — administration, support, development, release management and optimisation under one agreement — delivered by teams across Africa, India and the US.
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Engineering sub-five-minute business onboarding at Capitec
Cloud23 engineered a digital and assisted business-onboarding journey for Capitec's Business Banking division, integrated with core banking and governmental systems so verification runs without manual intervention. The bank reports standard onboarding completing in under 5 minutes including all necessary checks, with complex business structures onboarded within a day.
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Ready to talk mulesoft & enterprise integration?
A short conversation with our team is the fastest way to understand whether this is the right engagement for you, and what it would involve.