Services
Bring us the problem. We engineer the system.
Cloud23 is a software engineering firm. We solve problems by building systems — strategy, AI and data, cloud and digital engineering, integration, managed services and experience. The product is a part we choose after the problem is understood, never the starting point.
The Cloud23 engineering engine
Cloud23 engineering engine
8 disciplines · one accountable team
Select a component to open it ↑
Cloud23 turns a hard problem into a working system in production through eight software-engineering disciplines:
- Discovery & Architecture (Direction): We start from the problem, not a product. Target-state architecture, reference designs, decision records and a roadmap that survives contact with delivery. Tools: Enterprise architecture, Reference designs, Decision records, Cloud-agnostic.
- Experience Engineering (Journeys): We design and build the journeys customers and staff actually complete — the digital front door and the service behind it, engineered to convert and comply. Tools: Service design, Front-end engineering, Experience Cloud.
- Platform & Product Engineering (Build): The core. We build the platform — custom application engineering on and around the Salesforce platform, and the reusable products that outlast a single programme. Tools: Custom code, Salesforce platform, Financial Services Cloud, Service Cloud.
- Integration Engineering (Connect): We wire the platform into the systems that run the business — API-led and event-driven integration to core banking, third parties and government systems. Tools: MuleSoft, API-led connectivity, Event streaming, Core-system integration.
- Data & AI Engineering (Intelligence): We turn dispersed data into governed decisions and put AI into production — data engineering, analytics and agents that act on real data with real guardrails. Tools: Data Cloud, Agentforce, Tableau, Splunk, AWS, Anthropic.
- Quality, Security & Governance (Assurance): We make delivery survive scrutiny — test automation, security, change control and auditability, engineered in from the start on regulated, mission-critical platforms. Tools: Test automation, Security, Change control, Auditability.
- DevOps & Release Engineering (Ship): We move change to production safely and often — CI/CD pipelines, environment and release management engineering, so pace never comes at the cost of stability. Tools: CI/CD, Release management, DevOps.
- Managed Operations & Reliability (Run): We stay past go-live — running, securing, observing and continuously improving the live platform as a managed operation, not a hand-off. Tools: Managed services, Observability, Site reliability.
Capabilities
Eight ways we engineer outcomes.
Every engagement is engineering-led. Salesforce is one strong platform among many — alongside AWS, Anthropic and the rest — not the reason we start.
Each capability is a layer that has to hold on its own before the one above it can.
- 01
Strategy, Consulting and Architecture
We decide what to build and why, before a line of code is written.
- Digital transformation strategy
- Business process mapping
- Operating-model design
- Enterprise and solution architecture
- Technology roadmaps
- Value and business-case advisory
- 02
AI, Data and Intelligent Automation
Governed AI and agents that act on real data, in production.
- Agentforce and agentic AI
- AWS Bedrock and AgentCore
- AI-agent orchestration
- Data Cloud and customer intelligence
- Tableau and analytics
- Workflow automation
- AI governance and AgentOps
- 03
Salesforce and Enterprise Platforms
Deep Salesforce delivery — one of the strongest platforms we build on.
- Salesforce implementation
- Financial Services Cloud
- Service, Sales and Experience Cloud
- Manufacturing and Revenue Cloud
- Data Cloud, Tableau and Slack
- Platform optimisation and organisational audits
- Salesforce Centres of Excellence
- 04
Cloud and Digital Engineering
Custom software and cloud engineering, on AWS and beyond.
- AWS cloud engineering
- Web and mobile application development
- React, Next.js and Angular
- Microservices and serverless architecture
- Platform engineering
- Application modernisation
- DevSecOps and cloud operations
- 05
Integration and API Engineering
Wiring platforms into the systems that run the business.
- MuleSoft integration
- API strategy and management
- Core banking integration
- Government and identity-service integration
- Event-driven integration
- Legacy modernisation
- Secure partner ecosystems
- 06
Managed Services and Digital Operations
Running and continuously improving live platforms.
- Application support
- Enhancement factories
- Release and environment management
- Incident and problem management
- Platform monitoring
- Service-management operations
- Continuous optimisation
- 07
Cybersecurity, Risk and Resilience
Security and resilience engineered into the platform.
- Salesforce security assessments
- Identity and access management
- Application security
- DevSecOps
- Security monitoring and observability
- Business continuity and disaster recovery
- Platform resilience and compliance
- 08
Experience Design and Digital Products
Designing the journeys customers actually complete.
- Customer journey design
- UX/UI and prototyping
- Digital onboarding
- Customer and employee portals
- Mobile applications
- Self-service experiences
- Personalisation and digital engagement
Bring us a hard problem
Tell us what the system has to do. We'll show you how we'd engineer it — and tell you honestly if we're not the right fit.