Skip to content
Cloud23

Services

Bring us the problem. We engineer the system.

Cloud23 is a software engineering firm. We solve problems by building systems — strategy, AI and data, cloud and digital engineering, integration, managed services and experience. The product is a part we choose after the problem is understood, never the starting point.

The Cloud23 engineering engine

Cloud23 engineering engine

8 disciplines · one accountable team

Input · A hard problemOutput · A working system in production

Select a component to open it ↑

Cloud23 turns a hard problem into a working system in production through eight software-engineering disciplines:

  • Discovery & Architecture (Direction): We start from the problem, not a product. Target-state architecture, reference designs, decision records and a roadmap that survives contact with delivery. Tools: Enterprise architecture, Reference designs, Decision records, Cloud-agnostic.
  • Experience Engineering (Journeys): We design and build the journeys customers and staff actually complete — the digital front door and the service behind it, engineered to convert and comply. Tools: Service design, Front-end engineering, Experience Cloud.
  • Platform & Product Engineering (Build): The core. We build the platform — custom application engineering on and around the Salesforce platform, and the reusable products that outlast a single programme. Tools: Custom code, Salesforce platform, Financial Services Cloud, Service Cloud.
  • Integration Engineering (Connect): We wire the platform into the systems that run the business — API-led and event-driven integration to core banking, third parties and government systems. Tools: MuleSoft, API-led connectivity, Event streaming, Core-system integration.
  • Data & AI Engineering (Intelligence): We turn dispersed data into governed decisions and put AI into production — data engineering, analytics and agents that act on real data with real guardrails. Tools: Data Cloud, Agentforce, Tableau, Splunk, AWS, Anthropic.
  • Quality, Security & Governance (Assurance): We make delivery survive scrutiny — test automation, security, change control and auditability, engineered in from the start on regulated, mission-critical platforms. Tools: Test automation, Security, Change control, Auditability.
  • DevOps & Release Engineering (Ship): We move change to production safely and often — CI/CD pipelines, environment and release management engineering, so pace never comes at the cost of stability. Tools: CI/CD, Release management, DevOps.
  • Managed Operations & Reliability (Run): We stay past go-live — running, securing, observing and continuously improving the live platform as a managed operation, not a hand-off. Tools: Managed services, Observability, Site reliability.

Capabilities

Eight ways we engineer outcomes.

Every engagement is engineering-led. Salesforce is one strong platform among many — alongside AWS, Anthropic and the rest — not the reason we start.

Each capability is a layer that has to hold on its own before the one above it can.

  1. 01

    Strategy, Consulting and Architecture

    We decide what to build and why, before a line of code is written.

    • Digital transformation strategy
    • Business process mapping
    • Operating-model design
    • Enterprise and solution architecture
    • Technology roadmaps
    • Value and business-case advisory
  2. 02

    AI, Data and Intelligent Automation

    Governed AI and agents that act on real data, in production.

    • Agentforce and agentic AI
    • AWS Bedrock and AgentCore
    • AI-agent orchestration
    • Data Cloud and customer intelligence
    • Tableau and analytics
    • Workflow automation
    • AI governance and AgentOps
  3. 03

    Salesforce and Enterprise Platforms

    Deep Salesforce delivery — one of the strongest platforms we build on.

    • Salesforce implementation
    • Financial Services Cloud
    • Service, Sales and Experience Cloud
    • Manufacturing and Revenue Cloud
    • Data Cloud, Tableau and Slack
    • Platform optimisation and organisational audits
    • Salesforce Centres of Excellence
  4. 04

    Cloud and Digital Engineering

    Custom software and cloud engineering, on AWS and beyond.

    • AWS cloud engineering
    • Web and mobile application development
    • React, Next.js and Angular
    • Microservices and serverless architecture
    • Platform engineering
    • Application modernisation
    • DevSecOps and cloud operations
  5. 05

    Integration and API Engineering

    Wiring platforms into the systems that run the business.

    • MuleSoft integration
    • API strategy and management
    • Core banking integration
    • Government and identity-service integration
    • Event-driven integration
    • Legacy modernisation
    • Secure partner ecosystems
  6. 06

    Managed Services and Digital Operations

    Running and continuously improving live platforms.

    • Application support
    • Enhancement factories
    • Release and environment management
    • Incident and problem management
    • Platform monitoring
    • Service-management operations
    • Continuous optimisation
  7. 07

    Cybersecurity, Risk and Resilience

    Security and resilience engineered into the platform.

    • Salesforce security assessments
    • Identity and access management
    • Application security
    • DevSecOps
    • Security monitoring and observability
    • Business continuity and disaster recovery
    • Platform resilience and compliance
  8. 08

    Experience Design and Digital Products

    Designing the journeys customers actually complete.

    • Customer journey design
    • UX/UI and prototyping
    • Digital onboarding
    • Customer and employee portals
    • Mobile applications
    • Self-service experiences
    • Personalisation and digital engagement

Bring us a hard problem

Tell us what the system has to do. We'll show you how we'd engineer it — and tell you honestly if we're not the right fit.

We use optional analytics cookies to understand how visitors use this site. No marketing tags load unless you accept. See our privacy policy.