Siza
Agentic Digital Self-Service Platform
Ask once. Get it done.
Siza understands what customers need, retrieves what the organisation already knows, collects only missing information and coordinates fulfilment across systems, people and AI agents.
Built for: Banks, insurers, utilities and public services with high service volumes.
The problem
Self-service usually means making the customer navigate your org chart — menus that mirror internal departments, forms asking for information you already hold, and a request that still lands in a queue.
What changes
- Requests resolved end to end instead of deflected into a queue
- Contact-centre volume falls without customers losing a route to a human
- The same service logic across every channel, maintained once
Features
What Siza actually does.
- 01
Ask in your own words
Customers describe what they need in natural language. No menu tree, no knowing which department owns the request.
- 02
Knows you before you start
Customer and account recognition means the conversation begins with context — and Siza retrieves what the organisation already holds instead of asking again.
- 03
Collects only what is missing
Intelligent capture asks for the gap, not the whole form, with document upload and validation handled inline.
- 04
Executes, not just answers
Eligibility and policy checks run, then the workflow actually executes across your systems — the request completes rather than being logged.
- 05
Human escalation where it matters
When a case falls outside the agent's remit it moves to a person with the full context attached, not a blank ticket.
- 06
Every channel, one brain
Web, mobile, WhatsApp and the contact centre run the same logic, with real-time case tracking and proactive status updates.
Full capability set
- Natural-language service requests
- Customer and account recognition
- Retrieval of existing information before asking again
- Intelligent capture of missing details
- Document upload and validation
- Eligibility and policy checks
- Automated workflow execution
- Human escalation where necessary
- Real-time case tracking
- Proactive status updates
- Web, mobile, WhatsApp and contact-centre channels
- Agent-assisted and customer self-service
Engineered on
- Anthropic Claude
- Agentforce
- MuleSoft
- WhatsApp Business
Every Cloud23 product is engineered, deployed and operated by the same team that builds our client platforms — not licensed and left with you.
The rest of the portfolio
- VorticronEnd-to-end enterprise agentic platform with multiple coordinated AI personas.
- ApplinqIntelligent digital onboarding and financial-product origination platform.
- EDITHReusable KYC wallet and consent-driven digital identity trust hub.
- QinaDelivery governance and execution-control system for mid-market organisations.
See Siza on your own data
A working demo against a real scenario from your business — not a slide deck. Or ask for access and we'll scope a pilot.